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Privacy Policy

Privacy & Cookie Policy


Privacy Policy1. Who We Are2. Information We Collect3. How We Use Your Information4. Lawful Basis for Processing5. Sharing Your Information6. Data Retention7. Data Security8. Your Data Protection Rights9. Complaints10. Contact Us11. Changes to This PolicyCookie Policy1. Who We Are2. What Are Cookies?3. Types of Cookies We Use4. Google Analytics5. Managing Cookie Preferences6. Changes to This Cookie Policy7. Contact Us

Privacy Policy

Last updated: January 2026

Sovereign Vehicle Logistics ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you engage with our vehicle transport services, whether as a business customer or an individual consumer.

This policy is written to comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: Sovereign Vehicle Logistics

Business type: Vehicle transport and logistics services

Customers: Primarily business-to-business (B2B), with limited business-to-consumer (B2C) services

For privacy-related enquiries, please contact us using the details provided in Section 10.

2. Information We Collect

We may collect and process the following types of personal data:

Business Customers

  • Name, job title, and company name

  • Business email address and phone number

  • Billing and invoicing information

  • Vehicle details (registration number, make, model)

Individual (Consumer) Customers

  • Full name

  • Email address and phone number

  • Collection and delivery addresses

  • Vehicle details (registration number, make, model)

  • Payment-related information (processed securely by third-party providers)

Automatically Collected Information

  • Email correspondence

  • Call records (where applicable)

  • Website usage data (if applicable), such as IP address and browser type

3. How We Use Your Information

We use personal data only where necessary and lawful, including to:

  • Provide vehicle transport and logistics services

  • Communicate regarding bookings, quotations, and enquiries

  • Manage contracts, billing, and payments

  • Comply with legal and regulatory obligations

  • Improve our services and customer experience

  • Resolve disputes or handle complaints

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity: To fulfil transport services and agreements

  • Legitimate interests: For business operations, service improvement, and communication

  • Legal obligation: To comply with applicable laws and regulations

  • Consent: Where explicitly required (e.g. marketing communications)

5. Sharing Your Information

We do not sell personal data. We may share information only where necessary, including with:

  • Drivers and subcontractors involved in vehicle transport

  • Payment processors and accounting providers

  • Legal, regulatory, or insurance bodies where required

  • IT and communications service providers

All third parties are required to handle personal data securely and in accordance with data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Contractual and service records

  • Legal, tax, and accounting requirements

  • Dispute resolution

When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is limited to authorised personnel only.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

Requests can be made using the contact details below.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk

10. Contact Us

For privacy-related questions or requests, please contact:

Sovereign Vehicle Logistics

Email: info@sovereignvehiclelogistics.co.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective once published or communicated.

Cookie Policy

Last updated: January 2026

This Cookie Policy explains how Sovereign Vehicle Logistics ("we", "us", "our") uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy.

This policy complies with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Company name: Sovereign Vehicle Logistics

Business address: 4 Harvest Court, Harvest Drive, Lowestoft, Suffolk, NR33 7NB

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners.

Cookies can be:

  • Session cookies (deleted when you close your browser)

  • Persistent cookies (stored on your device for a set period)

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as submitting forms or managing preferences.

These cookies do not require your consent.

Analytics Cookies

We use Google Analytics to collect information about how visitors use our website. These cookies help us understand:

  • How visitors arrive at our website

  • Which pages are visited most frequently

  • How users move through the site (user journeys)

  • How long visitors remain on pages

The information collected is aggregated and anonymised where possible and does not directly identify individual users.

Analytics cookies are used only with your consent.

4. Google Analytics

Google Analytics is provided by Google LLC. It uses cookies to analyse how users interact with our website.

Information generated by Google Analytics cookies may be transmitted to and stored by Google on servers outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

You can learn more about how Google uses data by visiting Google’s privacy information pages.

5. Managing Cookie Preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Manage your cookie preferences

You can also control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business operations. Any updates will be published on this page.

7. Contact Us

If you have any questions about our use of cookies, please contact:

Sovereign Vehicle Logistics

4 Harvest Court, Harvest Drive, Lowestoft, Suffolk, NR33 7NB